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We offer a flat rate of $19 shipping to major Canadian cities (Rural locations may incur extra shipping charges, you will be contacted by our staff if this is the case) , using the Canada Post Regular Parcel service. Delivery time will vary by location, from 2-10 business days. We aim to process all orders within two business days.
All orders can be collected from our store same day, free of charge. (Please note we are closed on Tuesdays)
Bicycles can be shipped to British Columbia addresses only, at a rate of $150 per bike.
E-Bikes are unable to be shipped due to e-bike battery shipping regulations.
We are not able to ship bulky items such as bike racks, they must be collected from our store, if you add one of these to your basket you will only see the option to collect in store.
Damaged goods must be reported to us within 48 hours of receiving them.
For security reasons you will be required to present the card used to make the purchase online, and matching goverment issued photo ID. Please bring these with you when you come to collect your order.
If, for any reason, You are not completely satisfied with a purchase we are happy to accept returns in accordance with our returns policy.
You must contact us within 15 days of placing your order, by email or phone, and return shipping will be at your expense.
Details of our returns policy can be seen below.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Please contact us by email or phone before returning your items.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Rocky Cycle
7143 King George Blvd
Surrey
BC
V3W 5A4
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
If you have any questions about our Returns and Refunds Policy, please contact us: